Ayushita Foods Privacy Policy

1. INTRODUCTION

• Ayushita Technologies ("Ayushita Technologies", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
• This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Ayushita Foods mobile application ("App"), our related services, and associated websites.
• By using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.
• This Privacy Policy applies to users of the Ayushita Foods application on supported mobile devices, including iOS and Android devices.
• If you have questions regarding this Privacy Policy, please contact us at sandeepk@ayushitatech.com .

2. INFORMATION WE COLLECT

We collect only the information reasonably necessary to provide, maintain, secure, and improve the functionality of the Ayushita Foods App.

Account and Authentication Information

• When you register or sign in to the App, we may collect your mobile phone number for authentication and account management.
• Authentication may be performed using a one-time password (OTP) sent to the mobile phone number provided by you.
• Depending on the features you use, we may also collect information associated with your account, such as your name, email address, and profile information.

Order and Transaction Information

• When you place an order through the App, we may collect information necessary to process and fulfill the order.
• This may include selected products or food items, quantities, order details, delivery information, order status, invoices, and transaction-related information.
• Payment transactions may be processed through third-party payment service providers. We do not require you to provide your complete payment card details directly to us when payment is processed by the applicable payment provider.

Delivery Address and Location Information

• To support delivery and address-related functionality, the App may request access to your device location.
• Location information may be used to help determine or populate your delivery address and provide location-related functionality.
• Location access is requested only when required by the relevant feature and is subject to the permissions you provide through your device.

Device and Technical Information

• We may collect technical information about the device used to access the App, such as device type, operating system version, application version, and technical identifiers.
• We may also collect information relating to application performance, errors, crashes, and diagnostics to help us identify and resolve technical problems.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes and to provide the services offered through the App.

• To create and manage your user account.
• To authenticate your identity and provide OTP-based login functionality.
• To process, manage, and fulfill orders placed through the App.
• To provide delivery and address-related services.
• To process payments through authorized payment service providers.
• To provide order confirmations, notifications, invoices, and other service-related communications.
• To provide customer support and respond to requests or complaints.
• To detect, investigate, and prevent fraud, abuse, unauthorized access, and other security incidents.
• To monitor application performance, diagnose crashes and errors, and improve the stability and functionality of the App.
• To comply with applicable legal, regulatory, accounting, and reporting requirements.

4. LOCATION INFORMATION

• The App may request access to your device's location when location functionality is required for delivery or address-related services.
• Location access is controlled through the permission settings of your device.
• You may deny or withdraw location permission through your device settings. However, certain location-based features may not function correctly if permission is denied.
• We use location information only for purposes reasonably related to the functionality for which it was collected.

5. PAYMENT INFORMATION

• The App may use third-party payment processors to facilitate payments for orders and other applicable services.
• Payment information may be processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.
• We may receive transaction-related information such as payment status, transaction reference, amount, currency, and other information necessary to confirm and reconcile a payment.
• We do not intentionally store complete payment card numbers or payment authentication credentials on our own servers when such information is handled directly by the payment provider.

6. THIRD-PARTY SERVICES

We may use third-party services and technology providers to operate, maintain, secure, and improve the App. These providers may process information on our behalf as necessary to provide their services.

Authentication and Communication Services

• Third-party services may be used to deliver OTP messages or otherwise support account authentication and communication.

Payment Services

• Third-party payment providers may process payments made through the App.

Firebase Services

• We may use Firebase services, including Firebase Crashlytics, to monitor application crashes, diagnose technical issues, and improve application stability.
• Crash and diagnostic information may include technical information about the device, application version, operating system, and circumstances surrounding an application crash.

Third-party service providers may have their own privacy policies governing their processing of information. We encourage users to review the privacy policies of relevant third-party providers.

7. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share information with trusted service providers and other parties only when reasonably necessary to provide or support the App and its services.

• Service providers that support authentication, communication, payment processing, hosting, analytics, crash reporting, security, and application infrastructure.
• Restaurants, delivery partners, or other service providers where sharing is necessary to process and fulfill an order or provide a requested service.
• Government authorities, regulators, law enforcement agencies, or other parties where disclosure is required by applicable law or legal process.
• Professional advisers or business partners where reasonably necessary to protect our legal rights, security, or business operations.

8. DATA RETENTION

• We retain personal information only for as long as reasonably necessary to provide the requested services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations.
• The retention period may vary depending on the type of information and the purpose for which it was collected.
• When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete or securely dispose of it.

9. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have certain rights regarding your personal information. These rights may include:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to applicable legal and contractual requirements.
• The right to object to or restrict certain processing activities where permitted by law.
• The right to withdraw consent where processing is based on consent.

If you want to exercise any applicable privacy rights, please contact us at sandeepk@ayushitatech.com .

10. ACCOUNT DELETION

Users may delete their account and associated personal information through the account deletion functionality provided in the App on My account screen or by contacting us. When an account deletion request is received through email or phone channel, we take reasonable steps to delete the personal information associated with the account, subject to information that we are required to retain for legal, security, fraud prevention, accounting, dispute resolution, or other legitimate purposes.

To request account deletion or obtain information about the deletion process, please contact us at sandeepk@ayushitatech.com .

11. DATA SECURITY

• We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
• We use secure communication technologies where appropriate to protect information transmitted between the App and our services.
• However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. CHILDREN'S PRIVACY

• The App is not intended for children under the applicable minimum age required by law.
• We do not knowingly collect personal information from children in violation of applicable laws.
• If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. INTERNATIONAL DATA TRANSFERS

• Depending on the location of our service providers and infrastructure, your information may be processed or stored in india only.
• Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are applied to international transfers of personal information.

14. CHANGES TO THIS PRIVACY POLICY

• We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
• When we make material changes, we may provide appropriate notice through the App, our website, or other reasonable means.
• We encourage you to periodically review this Privacy Policy to remain informed about how we protect your information.

15. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:

Ayushita Technologies
Email: sandeepk@ayushitatech.com

We will review and respond to privacy-related requests in accordance with applicable laws and regulations.